Regular Research

Newly appointed gazzetted class III officers who graduated from Basic Administration Training (BAT) organized by Nepal Administrative Staff College (NASC) have committed themselves towards “innovation” in service delivery once they assume government offices. This study explored out the realities of service delivery innovation as committed in the basic administration training by the gazzetted class III officers deputed/adjusted at local level governments of Nepal.

This research examines local governance and administration of everyday life in Nepal through the lens of road users’ committees and road transportation. Nepali state has been mobilizing such committees with theoretical wrapper of institutionalizing grassroots democracy and participatory development.

Nepal moved from a unitary system with a three level federal system of government. The Provincial government is a new introduction and is assigned with all necessary functions that facilitate and support administrative, service delivery and developmental functions. Social development is the most priority functional area for the provinces since social development is the most critical for achieving the national commitments.

This study evaluated a very delicate issue of corruption. It has attempted to identify the changed scenario of corruption in Nepal and illustrated the initiations that the government of Nepal has commenced towards the zero tolerance to corruption. This study is a result of the analysis of the research question ‘Is the corruption scenario changing in Nepal?’ This study combined a triangulation approach in order to fulfill the set objective.

The objective of this study was to analyze the complaint management practices in public offices of Nepal. The study further attempted to understand the familiarity of complaint handling procedure/ guideline among service providers and service seekers, to explore complaint handling process existing in public organization and to analyze existing complaint management arrangement for the continuous improvement of the organization. The study used quantitative method using questionnaire survey.

Passport is an essential document required to travel countries other than that of residence. People travel abroad in search of employment, higher education, immigration, and refreshment and the requirement of passport is obvious. In order to issue a passport the filled form has to be sent to Department of Passport (DoP) with the verified information.

Most of the organizations face significant difficulties in implementing the strategies as the strategies fail to produce the desired performance in the organization due to the poor implementation. It is often found that there are difficulties in most of the public organizations to accept and own the strategic plan for planning of the organizational activities due to which there is comparatively less research publication found in this area.

This study assesses the implications of changed governance landscape and thus the organization culture of Government of Nepal and its implication at the local level. Starting from the provision of the Constitution of Nepal, Local government operation act 2074,other various acts and reports and experts’ opinion on the matter of the changed role demanded of the local level and appropriate  organizational culture for the same ,was accessed for the same.

The study aims to find out the factors that motivate urban millennials to join civil services. The findings emphasize on the public service motivation factors that help to onboard this group of millennials. Millennial generation is the dominant workforce whose outlook on work appears to differ significantly from previous generations.

Employees’ motivation has a fundamental role in every organisation striving to achieve higher performances. The objective of this study was to assess perception of government employees towards their performance. This study is based on the primary data of 64 government employees of Nepal. For the data analysis, descriptive approach was used. The study concludes that large number of government employees perceive demotivation and are not satisfied at work to perform well.

The effectiveness of performance appraisal (PA) system has remained an area of research interest due to its issues related to fairness in the organizational context and procedural fairness of PA as perceived by employees affects their motivation level and their organizational citizenship behaviour (OCB). In this regard, this paper assesses the extent to which perceived procedural fairness of public organization employees in Nepal affects their OCB and their intrinsic motivation.

Social and environmen

The trust in public and political institutions is an indication of democratic governance which is receiving growing attention in governance research internationally. The legitimacy of public and political institutions is heavily reliant on citizen trust which is critical for a healthy democracy in a nation. In this regard, this study aimed to examine the pattern of citizen trust in public and political institutions of Nepal.

Representative bureaucracy is a sign of inclusive or democratic governance. Different country of the world including Nepal has adopted different policies to confirm meaningful representation of women in civil service. Civil service organization should be gender-sensitive/friendly legally but in reality, women official's experiences gender influenced behaviors. In this regard, this study explored different encounters of women officials experienced in Nepali civil service.

In the last few years, workforce diversity and employee performance have gained intensive attention among policymakers, scholars and management expert all over the world including Nepal. Nepali civil service has become socially and demographically diverse than ever before after the introduction of inclusion policy in 2007 through the second amendment of the Civil Service Act, 1993. In this regard, this study examined the influences of workforce diversity on employee performance.

Although there are lots of development