The use of information and communication technology (ICT) has been transforming our lifestyle and work life. New markets and new business models have emerged to support the entry, storage, processing, analysis and presentation of information, and these are continuing to evolve and advance at a rapid pace. ICT is continually being looked at in new ways as a means for improving socio-economic conditions of people, and as a tool for achieving the Millennium Development Goals (MDGs). Information is being collected in public organizations through different channels and the use of technology in collection and processing is very high.

ICT plays a critical role in speeding up the flow of information and knowledge between government and citizens and transforming the way in which governments and citizens interact. The implementation of ICT in public organization is increasing in the form of computerization or information system implementation. The knowledge on ICT needs to be enhanced with training and education. This will make easy for the implementation of such ICT based system in public organizations. Thus it is necessary to impart knowledge related ICT and E-Governance to all levels of civil servants which will facilitate the government and public institutions to successfully implement the technology in their organizational business process.

The growing essence of E-Plus function in all areas and sectors of public and private institutions in order to enable the government to achieve the mission of E-Governance also calls for intervention in capacity development of officers working for government in the area of ICT.

The training program has been divided into Five (5) different modules spread over 30 working days.


The training aims at developing participants’ knowledge and skills as ICT trainer.


On completion of this training program, the participants will be able to:

  • describe current and emerging technologies and their impact on business/government process;
  • describe the implementation process and enabling factors of ICT in management and development;
  • use office automation and managerial communication tools to deliver the business functions of government;
  • use social media for personal and official purpose and growth;
  • perform the basic desktop administration and maintenance jobs;
  • define information management, its security, privacy and related concepts;
  • relate ICT and E-Governance, its issues and challenges in implementing E-Government services;
  • describe the concept of computer and cyber security, its issues and challenges;
  • define the concept of Knowledge Management (KM) and use of ICT in KM;


The training will cover these modules.

Module 1: Introduction to Information and Communication Technology (ICT) and its business application: Evolution and growth of ICT, ICT components (H/W, S/W, N/W, Data and People), ICT application for organizational development and management, Contemporary issues of ICT, Use and operation of audio-visual aids in presentation.

Module 2: Introduction to Office Automation and Managerial Communication Tools: Microsoft office 2007 skills (MS-DoS, MS-word, MS-excel, PowerPoint, MS-project), Basics of photoshop, PDF file conversion, File/Directory management and security. Use of Email, Internet, Google drive, Drop box, Use of Social Media for Development (Facebook, Twitter, Instagram, Blog and Skype etc.).

Module 3: Desktop Administration and Basics of Network:  Introduction of computer H/W, S/W, N/W and storage, Introduction of computer file systems (FAT, NTFS and CDFS), Hard disk management tools: (disk partitioning, disk formatting, disk cleanup, disk defragmenter, TEMP folder management and delete browser history), control panel administration: (administrative tools, windows services, system configuration, device manager, folder options, fonts, internet options, network and sharing, windows firewall, printer installation and administration, add/remove programs and user accounts), Basics of network, IP addressing, Network topology and Basic network trouble shooting.

Module 4: Information Management, Computer and Cyber Security: Information management, Information security, Information security methodology, Protection of privacy and life cycle of Information security policy, Basics of Computer and Cyber Security.

Module 5: E-Governance and Knowledge Management: E-Governance and E-Government concepts, E-Plus functions, E-Commerce and E-Business areas, Contemporary issues of ICT and E-Governance (cloud computing, grid computing, GIS, Virtualization, Data center Integration etc) Knowledge management concepts, ICT in Knowledge Management.

Eligibility(Qualification): Class III Officers of GoN with minimum of 3 - years experience

Number of Participants: 25